Introduction
Every business knows that delivery speed can make or break customer satisfaction. In today’s competitive market, delays don’t just cost money, it also cost reputation of comapny. One Malaysian company learned this firsthand when they decided to switch from wooden to plastic pallets, resulting in a noticeable improvement in delivery efficiency.
The Challenge
The company, a mid-sized FMCG distributor based in Penang, was experiencing:
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Frequent delays due to broken wooden pallets.
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Goods damaged in transit because of uneven pallet quality.
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Slow loading/unloading times as workers handled heavy, splintered pallets carefully.
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Additional costs for fumigation to meet export regulations.
Despite a strong product line, these issues were affecting customer trust and increasing operational expenses.
The Solution – Switching to Plastic Pallets
The company evaluated alternatives and decided to partner with Daiichi Supply, choosing plastic pallets for their:
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Durability – Less breakage, no splinters or nails.
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Lightweight build – Faster and safer for workers to handle.
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Standardized design – Consistent size and strength for stacking and transporting.
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Hygiene compliance – Washable and free from pests or mold.
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Export-ready – No need for fumigation, saving both time and money.
Within just 6 months, the company reported:
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30% faster loading/unloading times.
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40% reduction in damaged goods during transit.
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20% lower logistics costs, mainly from eliminating repair/replacement of wooden pallets.
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Improved customer satisfaction, with fewer complaints about delivery delays.
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A reputation boost that helped them win new contracts with regional retailers.
Conclusion
This Malaysian company’s success story proves that investing in plastic pallets is not just about cost, but about speed, safety, and growth. By improving delivery times and reducing waste, they were able to strengthen their customer relationships and expand into new markets.
Whether you’re in FMCG, manufacturing, or logistics, Daiichi plastic pallets can help your business deliver faster, safer, and smarter.